Returns Policy

Shipping Policy

Boosted Performance Parts provides shipping services throughout Australia. Orders are typically dispatched within 1–7 business days, subject to stock availability and courier services.

Shipping costs are calculated based on weight, size, and delivery destination.

Certain oversized or heavy items may be subject to shipping restrictions. If you purchase a large item, you may be required to contact Boosted Performance Parts directly so we can assess shipping availability and make suitable arrangements.

If an item is on backorder, you will be notified with an estimated time of arrival (ETA) prior to the final processing of your order.

Boosted Performance Parts is not responsible for delays caused by couriers, freight companies, customs, weather events, or other circumstances beyond our control.

Returns Policy

All return requests must be submitted in writing via email to
boostedperformanceparts@gmail.com
within 14 working days of the purchase date shown on the invoice.

Change of Mind Returns

Subject to your rights under the Australian Consumer Law, Boosted Performance Parts does not accept change-of-mind returns or returns for incorrect selection, preference, or other similar circumstances.

Return Authorisation

  • All returns must be authorised by Boosted Performance Parts prior to being sent back.

  • Unauthorised returns will not be accepted.

  • Returns may be shipped, collected, or dropped off at our discretion only.

Costs & Fees

  • All return shipping and associated costs (including freight) are the customer’s responsibility.

  • Freight costs are strictly non-refundable.

  • All approved returns are subject to a 30% restocking fee and/or a $10 surcharge for PayPal refunds.

Faulty or Damaged Items

Only faulty or damaged products may be eligible for return, repair, replacement, or refund as permitted by law.

Boosted Performance Parts reserves the right to:

  • Inspect returned items for signs of misuse, incorrect installation, modification, or tampering.

  • Determine the outcome of the return following inspection.

Incorrectly Ordered Parts

Incorrectly ordered parts are not returnable or refundable due to safety and compliance risks. It is the customer’s responsibility to ensure compatibility and correctness before purchase.

Warranty Policy

Warranty Coverage

  • Boosted Performance Parts branded products are covered by a 12-month warranty from the date of purchase only.

  • Warranty applies to manufacturing defects only under normal use.

Warranty Exclusions

The warranty does not cover:

  • Labour costs for installation, removal, diagnosis, or reinstallation for any reason, including faults, failures, or damage.

  • Incorrect installation, misuse, abuse, negligence, or failure to follow manufacturer instructions.

  • Normal wear and tear.

  • Damage caused by accidents, track use, racing, or off-road use unless explicitly stated otherwise.

  • Modifications or alterations to the product.

  • Damage caused by incompatible parts, tuning, or vehicle setup.

  • Electrical faults caused by vehicle systems, wiring, or external components.

Labour Disclaimer (Important)

Boosted Performance Parts does not cover labour warranty under any circumstances. This includes, but is not limited to:

  • Installation or removal costs

  • Diagnostic fees

  • Workshop or mechanical charges

  • Loss of time, income, or inconvenience

Warranty Claims

All warranty claims are subject to inspection and approval. Boosted Performance Parts reserves the right to:

  • Repair, replace, or refund the product at our discretion

  • Reject claims where inspection shows improper use, installation, or damage not caused by manufacturing defect

Limitation of Liability

To the maximum extent permitted by law:

  • Boosted Performance Parts is not liable for indirect, incidental, or consequential losses, including loss of income, vehicle downtime, or additional expenses.

  • Liability is limited strictly to the purchase price of the product supplied.

Warranty Claim Form Enquiry

Please contact us for a copy of a warranty form to complete complete the warranty claim form and submit it as instructed.
Warranty claims will not be processed without a completed form.